Privacy Notice
1. Scope and operator
This Notice applies to kleosclub.com, waitlist and reservation forms, onboarding, support, payment-status records, and the Kleos Club membership-recovery service. Kleos Club is operated by TECHTURN INFORMATION TECHNOLOGY SOLUTIONS, trading as Tech Turn Technology, Philippines.
2. Our roles
For website, sales, reservation, account, billing, support, and product-improvement data, the operator determines the purposes and means of processing. When a gym or studio provides member records for the service, that customer normally determines why those records are processed and Kleos Club processes them on the customer's documented instructions.
3. Information we collect
Website and business contact data
Name, business email, gym or studio, role, member-count range, messages, consent records, source page, request time, browser and device information, and security metadata.
Customer account and service data
Organisation details, authorised users, roles, configuration, import mappings, support history, audit events, and service activity.
Member-recovery data
Only data authorised by the customer and needed for the configured workflow, which may include member identifier, name, contact details, membership plan, start and expiry dates, status, payment state, payment reference or proof status, follow-up history, assigned action, disposition, and recovery outcome.
Commercial data
Reservation, order, invoice, transaction reference, payment status, refund status, and account-contact records. PayPal or another payment provider handles payment credentials; Kleos Club does not intentionally store full card or bank credentials.
4. Purposes
- Respond to enquiries and administer waitlists, reservations, onboarding, accounts, support, billing, and refunds.
- Import, validate, classify, prioritise, display, and report customer-authorised membership-recovery records.
- Secure the website and service, prevent abuse, investigate incidents, and maintain audit evidence.
- Measure service usage, reliability, campaign performance, and product outcomes.
- Comply with contracts, accounting, tax, dispute, and legal obligations.
5. Lawful processing
Processing is based on consent where requested, steps taken at a person's request, performance of business contracts, legitimate interests that do not override individual rights, and legal obligations. Customers are responsible for establishing a lawful basis for member data they instruct Kleos Club to process.
6. Sharing and providers
Information may be shared with authorised customer users and contracted providers for hosting, Cloudflare security and delivery, email, form delivery, analytics, payment processing, accounting, support, and approved integrations. Information may also be disclosed where required by law, to protect rights and security, or as part of a lawful business transfer.
7. International processing
Cloud and software providers may process information outside the Philippines. Appropriate contractual, access, security, and data-minimisation safeguards are used according to the service and risk involved.
8. Retention
Waitlist and enquiry records are kept only while needed for response, follow-up, security, and defensible business records. Reservation, billing, tax, support, and contract records are retained for applicable statutory and limitation periods. Customer member data is retained according to the customer agreement, configured retention, active service needs, backup cycles, and lawful deletion instructions.
9. Security
Controls include least-privilege access, secure transport, hardened browser headers, input validation, abuse controls, protected secrets, logging, customer-scoped access, and incident handling. Customers must restrict uploads to authorised data and must not use public forms for passwords, private keys, full payment credentials, health records, or unrelated sensitive files.
10. Rights and requests
Subject to applicable law, individuals may request access, correction, erasure or blocking, objection, restriction, portability, or withdrawal of consent and may complain to the National Privacy Commission. Use Privacy Choices or email privacy@kleosclub.com. Identity and authority may be verified. Requests concerning customer-controlled member data may be referred to the relevant gym or studio.
11. Analytics and advertising
The website may use essential storage and advertising or analytics measurement. Browser and platform controls can restrict these technologies. Kleos Club does not sell personal information.
12. Children and member records
Kleos Club is a business service for gyms and studios. Customers must not provide children's information unless processing is lawful, necessary, authorised, and covered by the customer's notices and safeguards.
13. Automated recommendations
Kleos Club may classify and prioritise records according to customer-approved rules. Recommendations support staff action; the customer remains responsible for communications, membership decisions, payment decisions, and any action that significantly affects a member.
14. Changes and contact
Material changes will be posted with an updated effective date. Contact privacy@kleosclub.com for privacy matters.